Managed services are certain outsourced processes and functions intended to improve business operations, reduce business risk and provide a predictable expense model for business technology.
ASK THE RIGHT QUESTIONS
Companies of all sizes, from small (5 to 25 employees) to larger (75 or more employees) can benefit from engaging managed IT services. As your managed service provider, our focus is to keep your systems fully operational so that you can focus your efforts on the demands of growing your business, managing costs and increasing profitability.
Every month our clients receive a detailed report showing the overall health score of their network and updates to their antivirus, security settings, patches and other important network checks (like hard-drive space, backups, speed and performance, etc.).
We conduct quarterly review meetings to improve operations, lower costs, increase efficiencies and resolve problems. The goal is to help clients be more profitable, efficient and competitive.
We provide detailed invoices each month itemizing work that’s been done throughout the month. Invoices are double-checked for accuracy prior to mailing.
Yes, they do. We can provide a security audit of your business, which can give you a good idea of which security issues you need to focus on. We can also offer you some valuable tips on the industry’s best security practices.
Endpoint Protection is included in our basic, standard and advanced service packages, and part of our secure remote access and turnkey IT desktop solution offerings.
Security Information and Event Management (SIEM) is our real-time analysis of security alerts generated by applications and network hardware. Our SIEM solution can also include the following optional add-ons:
- Network Security Monitoring
- Log Security Monitoring
Email Protection is included with both our Standard and Advanced Managed IT Services, and as an option for any Microsoft 365 client.
Specialized Cybersecurity Professional Services are network security audits that we perform for our clients.
Cybersecurity Analysts are part of the team available to our clients.
Cybersecurity Sales Engineers and ours are actual Tier 3 engineers!
Cybersecurity Training Packages we provide a Breach Prevention Platform with our Advanced Managed IT Services or as a security add-on. Breach prevention includes employee security education, simulated phishing attacks and dark web scans.
Work From Home Cybersecurity Package is one of our offerings along with many other mobile working and secure work at home solutions.
All clients receive written and electronic network documentation at no additional cost. We also update network documentation on a quarterly basis to be certain your organization have this information and knows how to use it, giving you complete control over your network.
Yes, clients have access to our live 8 am to 5 pm service desk. Our technicians are trained to have the “heart of a teacher” taking time to answer your questions and respond in easy-to-understand terms. And since we keep detailed network documentation (a blueprint of your computer network) and updates for all of our clients, any of our technicians can support our clients’ accounts effectively. Additionally, we provide our own in-house service desk which is important for keeping your data secure.
We answer our phones and monitor service desk tickets live from 7:00 am to 5:00 pm. We also have off-hour monitoring of incoming service desk tickets and voice mails.
Our technicians are true professionals. They show up on time and dress professionally. If a complication arises, we notify the client immediately.
We own the problems with all line-of-business applications for our clients. That doesn’t mean we can fix faulty software, but we will be the liaison between you and your vendor to resolve problems and make sure applications run smoothly.
We do not allow our clients to use tape backups because they are incredibly unreliable. We provide all of our clients with a backup system that includes a cloud-based copy of their data. Backups are the best protection against ransomware attacks.
The worst time to “test” a backup is when you desperately need it. That’s why we perform “fire drills” and a test restore from backup for our clients to be certain their data can be recovered in the event of an emergency.
Yes, we do; as a precaution in case a hardware failure or software glitch causes a major problem. And most providers do not have the ability to backup the settings of your network devices. We do.
They certainly can be! It’s important to know that managed IT services are not a “one size fits all” proposition, and our goal is to look at your own unique business situation to determine what services are needed. You can take into consideration the high cost of hardware and the need to hire qualified staff to handle specialized technologies. Also, don’t forget maintaining and upgrading your hardware. All of these issues can be handled by managed IT services so your staff can focus on growing your business.
Using managed IT services allows you to extend the reach of the technological skills that you need to run your business efficiently. For example, there are areas that you may need specialized help in, such as compliance or regulatory issues. Or, consider the issue of cybersecurity: you may need the services of a company that has knowledge beyond the capabilities of your internal IT staff.
There’s no escaping the fact that things can and will go wrong with your business technology. Our feeling is that managed IT services are a far more affordable and equitable way of dealing with problems when things go wrong. Companies everywhere are dealing with increased complexity in technology. When using a managed IT service provider, it is in their best interest to look beyond one thing going wrong and planning for your entire system to stay up and running.
Yes, we can help. As many organizations face an increasingly complicated regulatory compliance environment, there are more penalties assessed for data breaches. We are happy to assist your organization with staying on top of industry mandates and governmental regulations.
Absolutely! We will help you through the process to ensure that your transition is as smooth as possible. It’s in everyone’s best interest to make sure that all of the key areas are covered, including regular communication, a detailed service-level agreement (SLA) and personalized continuity planning and accessibility for your business.